FAQ's
Courses and Professionalism
Our courses are designed and taught by licensed psychologists, counselors, or experts in
related fields. We ensure all content is professional and well-researched. You can find
detailed information about each instructor on their respective course pages.
[Important Disclaimer] No, they cannot. Our courses are designed to provide psychological
knowledge and self-exploration tools to help you better understand yourself and others. If
you are experiencing severe emotional distress or a mental health condition, you must seek
help from a qualified psychologist or psychiatrist.
Upon completion of a course, you will receive an electronic certificate from the Havendex.
This certificate confirms your completion of the course but does not grant any professional
license, certification, or academic credit. It cannot replace any degree or professional
accreditation.
Learning and Interaction
Yes. Each course has a Q&A section where you can post your questions. The instructor or
teaching assistant will do their best to reply within [e.g., 7 business days].
Some courses include practice exercises or self-reflection assignments. These are
designed to help you apply the knowledge you’ve learned to your life and are not graded or
evaluated.
Yes. All courses are valid for lifetime access after purchase. You can watch them anytime,
anywhere, with no expiration date.
Account and Payments
We accept all major credit cards (Visa, Mastercard, JCB, etc.) and [e.g., convenience store
payments, ATM transfers].
We offer a [e.g., 7-day] money-back guarantee. You can request a full refund within [e.g.,
7 days] of purchase, provided that your course progress has not exceeded [e.g., 30%]. To
submit a request, please contact us at our customer service email: info@havendexpsy.com
Please click the “Forgot Password” link on the login page and enter your registered email
address. We will send you an email with instructions to reset your password.